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Shipping and Returns

Shipping 

‚ÄčPLEASE NOTE: We cannot ship orders to PO boxes as a customer’s order is normally larger than a PO BOX can handle. 

  • Please ensure a CONTACT NUMBER is stated on your order... as freight company will return stock sent without a contact number.
  • Remote areas and dangerous goods may incur additional freight costs. We will contact you with a competitive freight quote if necessary.
  • Delivery time is calculated in business days.
  • Products in stock will be sent after the payment is verified. We will notify you of any out of stock items.
  • If items are too heavy or bulky, we will contact you with a competitive freight price.
  • If your location is out of Major City area's we will contact you with a competitive freight price. 

 Any questions? Contact us on 02 9668 9577

 Items in stock will be despatched with 48 hours. We will advise if items are out of stock and subsequent delivery time.

Returns Policy

At Accent Hydroponics Pty. Ltd., we aim to deliver you the very best products at the best prices.

We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you.

If you are not happy with your purchase from Accent Hydroponics Pty. Ltd, you can return it at cost and/or exchange it, or have it repaired, in accordance with the terms below.


Change of Mind Returns – 30 Days

If you have changed your mind about your purchase, Accent Hydroponics will be pleased to exchange provided that:
You return the item within 30 days of purchase;

You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice);
The item is in re-saleable condition, including its original packaging (if any), is unused and as sold; and
a government issued form of identification is presented at the time of the return (for products with a value greater than $50). This is used to confirm your identity, your name and postal address. No details such as license number or date of birth will be recorded.

We will record your name, postal address, phone number and email address. These details are collected in accordance with our https://accenthydroponics.com/privacy-policy/

If you are unable to provide a satisfactory proof of purchase, Accent Hydroponics Pty. Ltd. may, at its absolute discretion, provide you with an exchange.

Please note change of mind returns are not available for the following items:
Software and other downloadable material
Special orders

Other Returns – Consumer Guarantees

The Australian Consumer Law protects consumers by giving them certain guarantees when they buy goods and services. These are known as “Consumer Guarantees”. For further information, please refer to the Australian Competition and Consumer Commission website.

You must provide proof of purchase to make a claim and Accent Hydroponics Pty. Ltd. reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.

Manufacturer Assistance
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may be able to provide a quicker assessment of, and remedy for, any issue with your product. You may, therefore, prefer to contact the manufacturer directly, although you are not obliged to do this. If at any time you are not satisfied with the manufacturers remedy in relation to your legal rights, you can contact Accent Hydroponics Pty. Ltd. Accent Hydroponics Pty. Ltd. may also return the product to the manufacturer to determine the nature of the problem.

How to return your Accent Hydroponics Pty. Ltd. purchase
All Accent Hydroponics Pty. Ltd. purchases must be returned to 1/LOT 5 Clerke Pl, Kurnell NSW 2231
Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item.

PayPal

Where the original purchase was made via PayPal, you may return the purchase in-store. https://accenthydroponics.com/contact-us/
Refunds will be processed to Paypal only, and not to credit card, cash.

For more information, please contact PayPal on 1800 073 263 or visit the PayPal website https://www.paypal.com/au/home